We want you to be completely satisfied with your purchase. If you are not, you may return or exchange the item within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as you received it.

To start a return, contact our customer support with your order number and the reason for the return. We will then confirm the return address. Package the item carefully and ship it back. Return shipping costs are at your expense unless the return is due to an error on our part.

Once we have received and inspected the returned item, we refund the purchase price to the original payment method within 14 days. Shipping costs are only refunded if the return is due to our error.

Want a different size, color, or product? Start a return as described above and place a new order, or contact us — if the item is in stock, we will arrange the exchange.

Received a damaged or defective item? Contact us within 48 hours with photos of the damage and your order number. We will send a replacement or refund the full amount, including shipping.

For hygiene reasons, some items cannot be returned once unwrapped or used. Items with clear signs of use, damage caused by the customer, or items returned after the return period are excluded.

Send returns to: NuriTech B.V., Koperwerf, 2544 EM Den Haag, The Netherlands. Unsure about the address? Contact our customer support first.

We may update this policy from time to time. The version published on this page applies. Questions? Contact our customer support.